De-pluralisation: strategic blinkers

The process of de-pluralisation takes all your existing problems and combines them into one simple manageable problem: “it’s JavaScript”, “it’s Windows”, “it’s the CDO” with a simple manageable solution “kill it”. Like all simple solutions it’s almost always wrong. “People aren’t complying with our data quality. Users keep putting in wrong email addresses.” “The new … More De-pluralisation: strategic blinkers

Sense and Respond by Jeff Gothelf and Josh Seiden

Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously by Jeff Gothelf My rating: 5 of 5 stars Having read Lean UX, I was expecting a good book on how organisations could deliver projects. This book is about much more than that. The authors are coming from a point of … More Sense and Respond by Jeff Gothelf and Josh Seiden

Bad change : re-opened tickets and the neverending change

One reason I don’t trust change is when that change has no defined end goal. When a change is requested, and the ticket completed, but it then enters a cycle of scope-creep that means the ticket can never be closed. They often start with something simple e.g. “can you improve the performance of this search”, … More Bad change : re-opened tickets and the neverending change