The importance of language: acknowledgements 

There’s a few little things that sneak in to conversations and emails that you probably don’t realise you’re doing, until someone points them out to you. No problem VS You’re welcome Darlene Price has a great list of phrases you should never say at work. One that really stuck with me was replying to “thanks”, … More The importance of language: acknowledgements 

Bad change : re-opened tickets and the neverending change

One reason I don’t trust change is when that change has no defined end goal. When a change is requested, and the ticket completed, but it then enters a cycle of scope-creep that means the ticket can never be closed. They often start with something simple e.g. “can you improve the performance of this search”, … More Bad change : re-opened tickets and the neverending change