Look around your office. How many people look like you? How does that compare to the people you saw on your commute, or in the supermarket? How does that compare to your users? Do you even know? How many people are struggling with mental illness? How many have accessibility challenges? How many are white, straight, … More Inclusion is not a zero sum game
“Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage to move in the opposite direction.” ERNST F. SCHUMACHER It’s easy to write software. Ask users what they want (or even better, observe them and discover their problems), find a clean, … More Work hard to make things simple
The following is an internal summary I wrote for a team that no longer exists, summarising a number of references from UXScotland, various book and blog posts. It extends the thoughts from my Pecha Kucha talk. For more details, please refer to the links throughout and the references at the bottom. The context here is … More User Experience : A quick introduction for developers
Prototypes are great. They let the user see and feel what the final product will look like, either in printed or in online form. They suck when the customer wants it next week because “it’s just a bit of wiring up to get it working” And they can be dangerous. Ship that button without properly … More Sugar coated icebergs
Technology makes the world better. It promises to make our lives better. It will free us from work. Except “The best minds of my generation are thinking about how to make people click ads”. And tech lives in social bubbles as well as financial ones. Apps designed for silicon Valley don’t always travel to … More The tech diversity blind spot
I’ve just been reading this article about how capitalism has changed our language in the last 200 years, and the move from talking about people as users of products to consumers. “How capitalism has changed our language” http://feedly.com/k/18naQTK There is an old computer joke that about programmers referring to their customers as users, but this … More Users or consumers?