De-pluralisation: strategic blinkers

The process of de-pluralisation takes all your existing problems and combines them into one simple manageable problem: “it’s JavaScript”, “it’s Windows”, “it’s the CDO” with a simple manageable solution “kill it”. Like all simple solutions it’s almost always wrong. “People aren’t complying with our data quality. Users keep putting in wrong email addresses.” “The new … More De-pluralisation: strategic blinkers

Sense and Respond by Jeff Gothelf and Josh Seiden

Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously by Jeff Gothelf My rating: 5 of 5 stars Having read Lean UX, I was expecting a good book on how organisations could deliver projects. This book is about much more than that. The authors are coming from a point of … More Sense and Respond by Jeff Gothelf and Josh Seiden

Usable APIs follow-up

Following the Usable APIs guided conversation at CodeCraftConf, I wanted to capture some of the thoughts that came out. Starting an API (as a user or a developer) Does the API documentation include examples of usage (i.e. have they thought about the client) How mature is the API? How well maintained is it? How long … More Usable APIs follow-up

Developers are Users Too : Why the User Experience of Your API sucks #yourapisucks

Many thanks to those of you who came along to my talk on why your API sucks. There were some great discussions during and after, and I hope I’ll be seeing slightly fewer reasons to tear my hair out in the near future. A few things that people mentioned that I want to discuss again, … More Developers are Users Too : Why the User Experience of Your API sucks #yourapisucks

Excellent Export, IE and Security

Following on from supporting large Client-side spreadsheets in Chrome, I’ve extended my pull request to also support IE, which uses its own proprietary Javascript method. Because, Microsoft. And all was good with the world. Until a Microsoft update broke HTML-formatted XLS files. Because, Microsoft. If you support XLS downloads on your site, and your users … More Excellent Export, IE and Security